Thomas Hunt
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Recent activity by Thomas Hunt-
Customizing the Chat Widget
You can modify some or all of the following widget elements to match the look and feel of your company's website. If you're using a Legacy Chat version, see (Legacy Chat) Customizing the appearanc...
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How do I add a Widget to my Website?
Before your visitors can start chatting with you, you’ll need to add the Chat widget to your site by embedding the Chat widget script in the HTML source code of one or more pages. To add the Chat w...
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What are the Default Chat Triggers?
Chat Rescuer This trigger is designed to send an auto-response to a visitor who has requested a chat if your agent has not joined the chat or respond after 60 seconds. The message helps keep your v...
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Routing Chats to Departments
You can use departments in Zendesk Chat to filter chat requests to specific groups of agents. For example, you might want of your billing and payment questions to go to your Billing department, whi...
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Authenticating Chat Users
Overview When you configure the Chat widget to use authenticated visitors, you get the following benefits: Ability to have higher confidence and security that the visitor/customer you or your a...
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Getting Started with Chat
Getting started with Chat + Support The resources below are for Chat agents on Zendesk Chat + Support accounts. If you're a customer service agent new to Zendesk Chat, this information will help yo...
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Customizing Your Theme
Customizing page templates and custom pages with HTML and Curlybars The HTML for the help center is contained in editable templates that define the layout of page types, custom pages, and a globa...
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Branding Your Help Center
Updating the colors in your help center By default, there are five colors you can change in your help center, including: Brand color Brand text color Text color Link color Background color To ...
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How are Languages Detected?
Question How does the Help Center determine what language to display for an article when a user accesses the Help Center? Answer Every web browser has a language setting that is automatically det...
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How do I add a Language?
Enabling languages for your help center You can enable any help center languages you plan to support. You can choose from any of the Guide supported languages and most of the languages that are a...