Thomas Hunt
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Recent activity by Thomas Hunt-
How are Languages Detected?
Question How does the Help Center determine what language to display for an article when a user accesses the Help Center? Answer Every web browser has a language setting that is automatically det...
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How do I add a Language?
Enabling languages for your help center You can enable any help center languages you plan to support. You can choose from any of the Guide supported languages and most of the languages that are a...
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Organizing your Knowledge Base
Adding a category to your knowledge base Categories are the top-level organizing containers of the help center. Categories contain sections. The help center must have at least one category. If yo...
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How do I Create Articles?
Guide admins can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide admins can create and edit articles if they have management permissions. End-use...
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Managing and Creating Groups
About groups Groups are used to create collections of agents based on criteria those agents have in common. How you set up your groups depends on how you want to define your workflow and organize...
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What are Tags?
Tags are words, or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets, users, and organizations. For example, you might want to tag all requ...
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Setting up the Twitter Channel
All Zendesk Suite and Zendesk Support customers can add at least one Twitter account so that public messages, such as public mentions, public replies to your Tweets, and public likes to Tweets, be...
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How do I use email in Support?
About the email channel Although there are many ways for customers to contact you for support using the Zendesk products (email, chat, messaging, phone, and so on), for both customers and agents ...
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How do I use Views?
Views are a way to organize your tickets by grouping them into lists based on certain criteria. For example, you can create a view for unsolved tickets that are assigned to you, a view for new tick...
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What are Triggers?
Essential facts for triggers We've distilled some essential facts for you about triggers. These are explained in greater detail in our documentation (see Triggers resources). Triggers are creat...