How do I Create Articles?

Guide admins can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide admins can create and edit articles if they have management permissions. End-users can't contribute articles to the knowledge base.

You must have at least one section in the knowledge base before you can start adding articles. When you create an article, you must assign it to a section. For more information, see Anatomy of the help center.

Topics covered in this article:

• Adding articles to the knowledge base
• Editing articles in the knowledge base

Related article:

• Migrating existing content to help center

Adding articles to the knowledge base

Guide admins can create new articles. Agents can create new articles if they have management permissions. Agent privileges for new articles vary depending on their management permissions. See the complete list of agent privileges for existing, published articles.

You can create a maximum of 40,000 total articles, including translations. This limit includes articles in all states, except archived.

To add an article to the knowledge base

1. In your help center or Guide, click Add in the top menu bar, then select Article.

   

2. Enter your content.
   • Use the article editor's toolbar for formatting options or to add links, images, or tables. This toolbar is not the same as the toolbar in community posts.

     

     For information, see the Help center article editor toolbar reference. See also Inserting links, Inserting images, and Inserting videos. For tables, check out this formatting tip.

   • Edit the HTML source by clicking the Source Code button at the end of the editor's toolbar.