How do I add a Language?

Enabling languages for your help center

You can enable any help center languages you plan to support.

You can choose from any of the Guide supported languages and most of the languages that are available by request. If you choose a supported language, text that appears in the help center by default (for example, "search" and "comments"), is displayed in that language. If you choose a language that is not supported, default text appears in that language only if there are crowd-sourced translations.

Note: If you are not planning to translate all your articles into a chosen language, make sure your content will be displayed correctly to all users, see Understanding how translated content is displayed in your help center.

You need to set up your knowledge base to deliver content in your supported languages for your enabled languages.

Your help center languages are enabled independently of any languages you have enabled in Zendesk Support. If you enable a language in Guide that is not enabled in Support, when that language is selected in your help center, the "Submit a request" form will appear in the Support account default language.

To enable a language in your help center

1. In Guide, click the Settings icon () icon in the sidebar, then select Language settings.
2. Click Add new language.

   You can scroll or search the list. You can choose from any of the Guide supported languages and most of the languages that are available by request, some of which have crowd-sourced translations.

3. Click the Language drop-down to select a language, then enter a Help Center name for the language.

   The help center name might be the translated name of your default help center name.

   

4. Click Add language.
5. Click Add new language again if you want to add more languages.

   A list of all your enabled languages appears on the help center Language page.

   

6. Click Save in the help center Language page when you are finished.

   Next, you need to set up your knowledge base to deliver content in your supported languages, if you haven't already done so.