Cox Auto Esntial Support

Ticketing System

• Tickets & Users
• Managing and Creating Groups
• What are Tags?
• Channels
• Setting up the Twitter Channel
• How do I use email in Support?
• Business Rules
• How do I use Views?
• What are Triggers?

Help Center

• Themes & Design
• Customizing Your Theme
• Branding Your Help Center
• Localization
• How are Languages Detected?
• How do I add a Language?
• Content
• Organizing your Knowledge Base
• How do I Create Articles?

Live Chat & Messaging

• Widgets
• Customizing the Chat Widget
• How do I add a Widget to my Website?
• Rules & Routing
• What are the Default Chat Triggers?
• Routing Chats to Departments
• Configuration
• Authenticating Chat Users
• Getting Started with Chat